Terms of Service

1.1 The Service

PGBox Cloud provides managed PostgreSQL database hosting, including optional extensions (PostGIS and others as made available), automated backups, and related tooling, delivered on a self-serve basis across Free, Pro, Business, and Enterprise plans as described on our pricing page.

1.2 Accounts

• You must provide accurate registration information and are responsible for activity under your account and for safeguarding your credentials.
• You must be legally able to enter into a binding contract to create an account.
• We may suspend or terminate accounts that violate these Terms, applicable law, or our Acceptable Use Policy (Section 1.3).

1.3 Acceptable Use

You may not use the Service to:

• Store, process, or transmit content that is illegal, infringing, or that you don't have the right to store;
• Attempt to gain unauthorized access to other customers' data or to the underlying platform infrastructure;
• Run workloads intended to disrupt, overload, or degrade the Service for other customers (including cryptocurrency mining, denial-of-service activity, or spam relaying);
• Circumvent usage limits, metering, or billing mechanisms;
• Resell or sublicense the Service without our prior written consent.

We reserve the right to suspend access, with notice where practicable, if we reasonably believe your use violates this section, poses a security risk, or risks harm to other customers or the platform.

1.4 Your Data

• Ownership: You own your data. We do not claim ownership of any content, data, or database records you store using the Service.
• Data Privacy: We do not access the content of your databases except: (a) with your explicit request (e.g. support troubleshooting), (b) as strictly necessary to operate, secure, or maintain the Service (e.g. automated backup processes), or (c) where required by law.
• Compliance: You are responsible for ensuring your use of the Service complies with any laws or third-party rights applicable to the data you store (including any data protection obligations you owe to your own end users).
• Independent Backups: You are strongly encouraged to maintain your own independent backups or exports of critical data. While we provide automated backup functionality as described in our documentation, no backup system is infallible, and you should not treat our backups as your sole data protection measure. See Section 1.6.

1.5 Fees, Billing, and Free Tier

• Paid plans are billed according to the rates published on our pricing page at the time of billing, which may change with notice as described in Section 1.9.
• The Free/Flex tier is provided at no charge, subject to the usage limits described on our pricing page, and is provided on an "as available" basis without any uptime or support-response commitment. We reserve the right to modify or discontinue Free tier limits with reasonable notice.
• If usage exceeds included plan limits, we will make reasonable efforts to notify you before charging or restricting service, but are not obligated to do so before applying published overage rates.
• Failure to pay outstanding fees may result in suspension or termination of the affected service after notice and a reasonable cure period as described on our billing pages.

1.7 Service Level Agreement

Availability commitments, where they apply, are described in a separate Service Level Agreement, which applies only to the plans and circumstances stated there. The Free/Flex tier carries no uptime commitment of any kind.

1.8 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THAT DATA LOSS WILL NOT OCCUR.

1.9 Limitation of Liability

1.10 Indemnification

You agree to indemnify and hold PGBox harmless from claims, damages, and expenses (including reasonable legal fees) arising from your violation of these Terms, your data, or your use of the Service in violation of applicable law.

1.11 Termination

• You may cancel your account at any time via the console; cancellation takes effect per the terms described in your plan's billing page.
• We may suspend or terminate your access for violation of these Terms, non-payment, or if required by law, with notice where reasonably practicable.
• Upon termination, you will have 14 DAYS to export your data before it is permanently deleted from our systems, except where we are required to retain it by law or as described in our Privacy Policy.